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Comprehensive package including:
About Salesforce.com
With more than 100,000 customers, salesforce.com is the enterprise cloud computing company that is leading the shift to the social enterprise. Social enterprises leverage social, mobile and open cloud technologies to put customers at the heart of their business. Based on salesforce.com's real-time, multitenant architecture, the company's platform and application services allow customers to:
We're hiring for this position in San Francisco
Required Skills:
Desired Skills:
1 year ago, we formed the Salesforce social media content and engagement team. As we've grown over this past year, our current community managers are transitioning into full time content roles. We're now in need of some rock star community managers with big personalities and a whole lot of excitement around social media, community building, and hi-tech.
In this role, you'll be able to hone your social media marketing skills, build a strong community of brand advocates, and work closely with product marketers as well as other customer facing departments.
Our team is at the heart of our marketing organization and part of helping our company transform intro a social enterprise. As we continue to grow, we'll continue to need more and more community managers to ensure we're touching all our social media brand mentions.
You will be part of a 2 person team reporting to a Manager, and more broadly part of the overall Social Media Marketing team of 8 people reporting to our VP. It's a wonderful team dynamic and we sit closely to marketing SVPs and our CMO.
You will work closely with your direct manager and peers to learn the role. At Salesforce.com, we take pride in fostering a highly collaborative effort, and your team will remain an ongoing resource to train in all aspects of the role, such as learning about engagement best practices and tools used.
Community managers spend 80% of their time working with our existing engagement and collaboration tools (Radian6 and Chatter) and 20% of their time working on content or other projects where help might be needed.
The main challenge is keeping up with the fast pace and constant change. To be successful you'll need to be able to manage a lot of social media conversations and follow-up, while successfully staying on top of industry conversations and trending topics.
Time management and creative relationship building skills are critical to
the Community Manager role as you will be balancing new and existing relationships, following up with previous social media mentions, as well as ongoing professional development objectives such as learning about our product marketing skills.
Salesforce.com has been an innovator and leader in Cloud Computing for 12 years. In 2012 and beyond we have refocused the company around the Social Enterprise and are taking a leadership position in the next generation of enterprise applications.
Board of Directors at Cirrus Logic
Sounds like a great job for a friend!
2013-03-19 15:27:01
Hi,
I am an automated Twitter feed with no interaction with other Twitter users, and I simply share the latest blog posts of the account I'm set up for. My Klout score is 43. I look forward to starting on Monday.
2012-09-30 10:40:32
Senior Community Manager at salesforce.com
Great! I've got your red stapler and basement seat ready:) Excited to have you join!
2012-10-03 10:55:20
Senior Community Manager at salesforce.com
Just wanted to leave a quick update. We've successfully filled the spots we had open and I'm excited to get my new team ramped up. If you're still interested, you can submit a resume by Tweeting to @salesforcejobs.
2012-08-21 13:35:23
Associate Product Marketing Manager at CBS Interactive
Hi Nathan,
I'm clearly a bit late to the party here, however I was curious to know if you're still accepting applications for this position? If so, I'd love to be considered.
Thanks!
Cody
2012-08-21 13:12:29
Senior Community Manager at salesforce.com
Thanks Cody, please see info about my update above. Good luck with your search!
2012-08-21 13:35:58
CEO at Lumeter Networks
Bit of a confusing ad ... You seem to have a strange definition of "Social Enterprise"? That definition is generally accepted as one whose primary purpose is generating a social, rather than financial return, rather than one using Social Media.
2012-08-11 15:11:14
Digital Marketing Intern at ASTONISH: Fashion & Art Media
Hey Nathan, great job opportunity you are offering. Just sent my application. I think I would be an interesting fit with my international background. Hope to hear from you. Have a great start into the new week!
2012-07-30 00:31:53
Marketing Intern at OwnTown, Inc.
Hello Nathan, Sent in my application- very excited about the position and hope to be meeting you soon.
Happy Thursday!
Tania
about.me/taniaarrayales
2012-07-26 08:19:56
Senior Community Manager at salesforce.com
Thanks Tania! We'll take a look and will be in touch soon.
2012-07-26 09:37:43
Marketer at MediaFunnel
Hey Nathan! We have over 75 connections on Linkedin....that's enthusiasm! Application sent, hope to meet in person soon!
Best,
@yoadrienne
2012-07-25 11:31:29
Senior Community Manager at salesforce.com
I love your handle Adrienne. Reminds me of Rocky:) Thanks for applying.
2012-07-26 09:38:24
Book Author at Penguin Group USA
I'm sending some great candidates your way!
2012-07-25 09:42:35
Public Information Officer, Administrative Aide at TULARE COUNTY, INFORMATION & COMMUNICATIONS TECHNOLOGY
Love the Klout score(49 here) integration!I am currently developing and managing social media communities in the government sector.
2012-07-16 17:11:15
Public Information Officer, Administrative Aide at TULARE COUNTY, INFORMATION & COMMUNICATIONS TECHNOLOGY
I did this afternoon.
2012-07-16 17:43:05
Senior Community Manager at salesforce.com
Did you apply Megan? Sounds like you've got some interesting experience.
2012-07-16 17:31:51
Full-Time MBA Student at Warwick Business School
I am from IT background and now doing a project on the social media strategy for a startup as my MBA project.
Excited about the impact of social media. Klout score of 55 and rising.
2012-07-09 17:21:20
Senior Community Manager at salesforce.com
Sounds fun Neha. Good luck with the MBA project.
2012-07-16 17:28:14
Team Lead, IBM Teleweb Customer Support and Lead Development Sales Operations - IBM Inside Sales at IBM Canada Ltd.
Klout of 48 and climbing... and have some experience with social media and building communities for a several groups!
2012-06-27 11:43:40
Senior Community Manager at salesforce.com
Glenn the rock star! Did you submit your resume. The links are breaking due to the volume of folks. You can also email me it at nfreitas@salesforce.com.
2012-06-27 08:55:21
Inside Sales Group Manager at Maxonic
Hi Nathan,
I am psyched about social media and psyched about Salesforce.com. My Klout score is 56 but I don't have any community management experience. My experience is more on sales management side. Still I'd like to be considered for this role but none of the links provided work.
resume.alpersf.com
Best
2012-06-26 17:27:42
Senior Community Manager at salesforce.com
What link's are you referring to?
2012-06-26 19:40:23
Co-Founder at Ongig
Hi Alper,
We are checking out the links to make sure you have the ability to apply as intended.
Thanks for your patience, and let me know if you have any other questions.
We will update the comment board as soon as this is resolved so that you can proceed.
Jason
2012-06-26 17:50:42
Nice! A Klout score of 35 is required. First time I have seen that as a requirement for a position.
2012-06-26 16:45:09
Senior Community Manager at salesforce.com
We want to make sure folks are using social. You don't have to be an influencer at this stage but at least active enough on a consistent basis to show you mean business and are tapped into social trends.
2012-06-26 19:39:52
Marketing Team Lead at Tech urSelf, Inc.
Hey Nathan,
Jason Webster from Ongig forwarded this link and I immediately applied for this position.
I was interviewed for a sales rep position a couple months ago but the recruiter at Salesforce said my resume has more marketing experiences.
She said I should "prove it" if I really want to work for this company, which I do. So I followed her advice and researched more on Radian6, chatter and other SaaS platforms.
I applied directly on Salesforce.com and attached an updated resume. I live in the Bay Area and am ready to relocate. When is the best time to contact you? Thank you!
- Maurice Lomboy
2012-06-26 09:34:01
Senior Community Manager at salesforce.com
Thanks Maurice! If you end up being a good fit for this role, our recruiters will be following up. Love the "prove it" mentality!
2012-06-26 11:20:16
Hi Nathan!
Was this position listed as community analyst previously?
2012-06-25 16:10:25
Senior Community Manager at salesforce.com
Why yes it was:) I've updated some of the requirements and responsibilities.
2012-06-26 11:24:38
Senior Community Manager at salesforce.com
3 questions in about 3 hours since I've posted this job. Keep em coming folks:) I'm happy to answer more questions and provide any motivation you might need. Who knows, maybe you're hitting a Monday afternoon lull.
2012-06-25 15:15:25
Are entry level candidates/new grads encouraged to apply for this position?
2012-06-25 13:48:45
Senior Community Manager at salesforce.com
Please do! If you've got some experience with social media, building communities, and are pumped about Salesforce and hi-tech, please apply.
2012-06-25 14:58:08
Hi Nathan,
Is 2-3 years experience as a Community Manager a must or is there some flexibility there? While I do have extensive experience in Digital/New Media I have previously never held a Community Manager title.
Thanks!
2012-06-25 13:38:50
Senior Community Manager at salesforce.com
Thanks for asking Anonymous User:) The 2-3 years experience requirement is with social media, not specifically with the title of community manager. I'm looking for rock stars, folks that when we announced have joined our team, get's our community excited. Klout's something we'll look at as well. Does that help?
2012-06-25 15:00:35
Does this candidate need to be based in the Bay Area, or would you consider remote-work options for exceptional candidates?
2012-06-25 13:19:32
Senior Community Manager at salesforce.com
Unfortunately, candidates need to be located here in the Bay Area. Sorry but good luck with the job hunt. If one of your amazing friends is located here, share this job post.
2012-06-25 15:13:39
Marketing Manager - Social Media at salesforce.com
We welcome your comments and questions about this Community Manager opportunity at Salesforce.com.
2013-05-21 21:41:02